Customer relations: today’s consumers choose digital.

  After the epidemic, 58 percent of customers will prefer digital services to in-person encounters.   What are the views of the French on digital customer service? Has the Covid-19 epidemic, which has boosted the usage of e-commerce and remote services, altered how customers want to interact with brands? Nuance Communications, a technological pioneer and […]

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If the foundations of customer experience haven’t changed, the method in which they’re implemented must!

  Every company competes with world-class brands in today’s worldwide economic landscape. Customers want a smooth, positive customer experience whether they’re working with one of the world’s largest corporations or a small local business. And, in the aftermath of the epidemic, as digitization accelerates, global competitiveness will further intensify. Businesses confront three key obstacles in […]

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A successful voyage to the land of data is the customer journey.

  Our consumption habits have shifted dramatically in the last year. Perhaps this is a chance for businesses to refocus their strategy on the consumer experience… We are at a critical and difficult juncture, both personally and collectively, as we are all caught up in a historic health, economic, and social catastrophe. This crisis is […]

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